GENERAL CONDITIONS AND PRICES

TERMS AND CONDITIONS

Reservations and Payments

A deposit of 50% of the total amount per person (unless otherwise stated) must be paid at the time of booking confirmation. The deposit forms part of the final payment, which must be paid no later than 45 days prior to departure (unless otherwise stated).

If full payment is not received by this date, we reserve the right to cancel the reservation and apply the cancellation charges listed below.

When a booking is made within 45 days prior to departure, full payment must be made at the time of booking.

Additional deposit requirements for airline tickets or other services will be confirmed at the time of reservation.

Payment Methods

A) Credit Cards

We accept the following credit cards through an authorization form sent at the time of booking:

• Visa
• Mastercard
• PayPal

B) Service Fee

No additional service fee is charged for payments made by credit card.

C) Full Payment

Full payment is required at the time of booking confirmation.

Taxes

The tour price includes applicable government, local taxes, and service charges.

Cancellations and Refunds

All cancellations must be submitted in writing via e-mail or fax.

For cancellations made more than 45 days prior to departure, an administrative fee of €50 will be charged.

All escorted tours have a 100% non-refundable deposit.

For cancellations received in writing within 45 days before departure, the following penalties will apply:

• More than 45 days: 20% of the total reservation amount (minimum €200 per person)
• Between 45 and 29 days: 50% of the total reservation amount (minimum €500 per person)
• Between 29 and 15 days: 75% of the package price
• Less than 15 days: 100% of the package price

Refunds

All refund requests must be submitted in writing to AYS Seyahat Turizm no later than 3 weeks after returning from the trip.

Please allow approximately 6–8 weeks for processing. All unused documents must be included with the request.

Travel Insurance

We strongly recommend that passengers obtain travel insurance to cover unforeseen circumstances, including:

• cancellation fees;
• medical expenses;
• baggage loss;
• trip interruption or cancellation;
• early return due to illness or death, among others.

Airline Cancellation Fees

After an airline ticket has been issued, the airline will impose a cancellation fee of at least 80% of the ticket value, which may reach the full ticket cost.

Refunds for Unused Services

No refunds will be made for unused services.

Passports and Visas

Except for domestic travel, all passengers must possess a valid passport and the necessary visas.

Please ensure that your passport remains valid for at least 6 months beyond the duration of your trip.

It is the sole responsibility of the traveler to ensure possession of the correct travel documentation required for entry into the countries visited. We cannot accept responsibility for denied entry due to inadequate documentation.

Complaints

If you have any complaint during the trip, please notify the local representative immediately.

If you wish to submit a formal complaint after the trip, you must contact us in writing within 30 days after your return.

Complaints received after this period will not be considered.

Baggage Allowance

Each passenger is entitled to carry one suitcase whose total dimensions (length + width + height) do not exceed 160 cm, with a maximum weight of 20 kg.

Airlines allow only one piece of hand luggage per person. Personal belongings such as cameras, makeup, and similar items must be carried in the cabin.

Baggage exceeding the permitted limits may not be accepted for transportation.

All baggage is carried at the owner’s risk.

Not Included

Expenses and services not specifically mentioned at the time of booking are not included, including but not limited to:

• passports and visas;
• meals not mentioned in the itineraries;
• laundry and personal services;
• personal expenses;
• transportation between the passenger’s hometown and airports;
• tips for drivers and local guides. 

* Campo obrigatório

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Contact Form

Please send us the tour name, number of participants, preferred travel date, and if possible, your contact details.

WhatsApp +905364261405

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